Tiny Frequently Asked Questions 

 

 

Are the products original?

All of the products offered for sale on www.tinybranshop.com are original.

 

Is VAT included in the prices of the products?

VAT is included in the sales prices of all products sold on www.tinybranshop.com.

 

What should I do if the product I ordered comes in the wrong size, color or model?

If the product comes is in different from the size, model or color than you ordered, you can change it by contacting us through our e-mail address [email protected]

 

I placed a new order, can I change it afterwards?

You can change your order if your package has not been shipped yet. To check the status of your order, please contact us through e-mail address [email protected]

 

Can I change the delivery address of my order?

You can change your delivery address if your order has not been shipped yet. To check the status of your order, please contact us through e-mail address [email protected]

 

How should I clean my products?

Since all tiny products are made of sensitive and technological fabrics, each product should be cleaned according to the washing and drying instructions on it.

 

Shipping & Delivery When will I receive my order?

Delivery date varies according to your address. Turkey: 3-7 business days Europe: 7-14

 

How can I find out if my order has been shipped?

You can follow up your order status from “My Order Details” page on the website.

 

Is there anything I need to pay attention to when I receive my package?

Yes. During shipping process, damage to products may occur due to the delivery company. For this reason, when receiving the product, you should pay attention to whether there is any crushing, tearing and wetting in the package. In such a situation, you should not accept the package and make a report to the delivery company authority.

 

How can I reach the product that has arrived when I was not at the delivery address?

If you are not present at the provided address, your package will be delivered to the closest delivery company branch. You can receive the product by providing your ID number. Products not received within 3 days are sent back to us.

 

Cancellation & Return How long will it take to get a refund when I cancel the order?

When you cancel the order or return the product, your money will be refunded within 7-10 business days after we receive your package.

 

In how many days can I return the product I bought?

You can return the product within 14 days from receiving it.

 

What should I do if the product I received is faulty?

If you send the product to us before the return period (14 days) passes, the necessary actions will be taken and the money will be refunded. If we have the same product in our stocks, you will be informed so that you can create a new order.