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Shipping costs for return and exchange requests belong to the customer.
The product must returned in its the original packaging, with the product labels and the hygiene tapes on.
You can create your return / exchange request on our website.
You can proceed as follows: My Account> My Orders> Easy Return> Select the product to be returned (or exchanged), and write a reason or request in the description section.
You can send your return / exchange product with Yurtiçi Kargo, using the code on behalf of CHG TASARIM. Your request will be answered positively / negatively after reviewing the product. If it is not determined that the error / malfunction or breakdown is caused by the user, the price of the product will be refunded to your credit card within 10 working days, which is the legal period.
No cash refunds, only credit card.
Please put your invoice in the package when you are sending your product for return or exchange.
The return of products that have lost their reusability and cannot be sold to another customer are not accepted and their price will not be refunded.